Onboarding Materials and Background Information

• 5-Star Job Functions
• 5-Star Manager Job Description
• 5-Star Manager Manual
• 5-Star Center Grand Opening Checklist
• 5-Star Business Cards Ordering Info

• The Galleria Hosts Peer-to-Peer Training
• Case Study: 5-Star Rollout at The Landing at MIA
• Example 5-Star Questions – Pre-Onsite Training
• Boston Hosts Peer-to-Peer Training
• Boston Training Orientation Schedule
• 400 South Hope Case Study
• One O’Hare Case Study
• Marathon Oil Tower Action Plan

• Welcome Package
• Welcome Package Elements
• Brochure
• Personalized Notecard
• Response Card and Envelope
• Admin Card

CURATING A SUPERIOR WORKPLACE EXPERIENCE – Ashley Branca